Lenovo Premier Support Plus Upgrade – Extended Service Agreement

Comprehensive protection for your Lenovo devices, ensuring peace of mind and hassle-free repairs.

The Lenovo Premier Support Plus Upgrade provides extensive coverage for ThinkCentre and ThinkStation desktops, including accidental damage protection, battery warranty, and next business day onsite support. Designed to safeguard your investment and keep your business productive.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the manufacturer warranty period.
• Power Surge Protection: Included for coverage against electrical surges.
• Accidental Damage: Protection against drops, spills, cracks, and other accidents.
• Battery Degradation: Sealed battery coverage for up to 4 years.
• Normal Wear and Tear: Includes typical usage-related wear like buttons, hinges, and ports.

📋 Coverage Details

• Duration: 4 years of coverage starting after the initial 3-year on-site warranty.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Not specified; coverage subject to plan terms.

🔧 Service & Repairs

• Service Type: Repair or replacement options for covered failures.
• Repair Method: Next business day on-site service.
• Replacement Type: Lenovo-certified technician-approved parts or refurbished components.
• Turnaround Time: Next-day service ensures minimal downtime.
• Parts Quality: Genuine Lenovo OEM parts and certified components.

📞 Claims Process

• How to File: Via phone, chat, or email with direct access to advanced technicians.
• Support Hours: 24/7 availability for hardware and software support.
• Documentation Required: Proof of purchase and incident details as needed.
• Claim Approval: Fast resolution with unscripted solutions.
• No Hassle Promise: Easy claims process and dedicated technical assistance.

📱 Eligible Products

• Product Categories: ThinkCentre M90, M900, M90a Gen 2/3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 desktops.
• Product Condition: New devices with existing 3-year on-site warranty.
• Purchase Requirements: Upgrade for systems with initial 3-year warranty.
• Excluded Products: Products without 3-year base warranty or outside listed models.

❌ What's Not Covered

• Pre-existing damage or defects before warranty upgrade.
• Intentional damage, misuse, and cosmetic damage that does not impair function.
• Commercial or heavy business use outside intended coverage.
• Software issues, viruses, or data loss.
• Accessories not originally purchased with the device.
• Loss or theft (unless otherwise specified).

🎁 Additional Benefits

• Tech Support: 24/7 direct access to advanced technicians.
• Transferable: Coverage may be transferred to new owners.
• Cancel Anytime: Pro-rated refunds available upon cancellation.

📦 How to Purchase

• Purchase can be added at point of sale or via warranty lookup for existing systems.
• Provide product details and proof of original warranty.
• Receive confirmation and documentation upon purchase.
• Register product online if prompted.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.