Lenovo Premier Support Plus Upgrade

Comprehensive protection for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade provides extended accidental damage protection for eligible Lenovo desktops and all-in-ones, including ThinkCentre and M series models. It offers financial protection and hassle-free repairs, helping you maintain productivity without unexpected costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Included coverage for damage caused by electrical surges.
• Accidental Damage: Coverage for drops, spills, and cracks.
• Screen Damage: Covers cracked or damaged displays.
• Battery Degradation: Extended warranty on sealed batteries up to 4 years.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 4 years of coverage starting after the base 3-year onsite warranty.
• Number of Claims: Unlimited claims per plan term.
• Claim Limit: No specific maximum payout per claim disclosed.

🔧 Service & Repairs

• Service Type: Repair or replacement of covered components.
• Repair Method: On-site support typically next business day.
• Replacement Type: New or certified refurbished parts as needed.
• Turnaround Time: Next business day on-site service.
• Parts Quality: Lenovo-certified parts and technicians ensure quality repairs.

📞 Claims Process

• How to File: Claims through phone, chat, or email with direct access to advanced technicians.
• Support Hours: 24/7/365 always-on support.
• Documentation Required: Proof of purchase and device details may be requested.
• Claim Approval: Typically expedited with unscripted troubleshooting and remote support.
• No Hassle Promise: Easy claim process with on-site follow-up if needed.

📱 Eligible Products

• Product Categories: Desktop and all-in-one computers (ThinkCentre M90, M900, M90a Gen 2 and 3, M910, M920z, M93, X1).
• Product Condition: New devices with original 3-year on-site warranty.
• Purchase Requirements: Upgrade applies to systems with existing 3-year on-site warranty.
• Excluded Products: Commercial-use only models or devices without base warranty.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect device functionality.
• Intentional damage or misuse.
• Commercial or business use outside warranty scope.
• Software issues, viruses, and data loss not covered.
• Accessories not included in original purchase.
• Loss of device unless theft coverage included (not applicable).

🎁 Additional Benefits

• Tech Support: 24/7 advanced technical support for hardware and software.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage may transfer to new owner, check terms.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Pro-rated refund policy may apply.

📦 How to Purchase

• Purchase during initial device purchase or through warranty upgrade lookup.
• Provide device details and proof of original warranty.
• Receive confirmation and coverage documents electronically.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.