Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour - 4 years - on-site

Comprehensive protection and peace of mind for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade offers 4 years of extended coverage providing accident protection and on-site service for eligible Lenovo ThinkCentre and other supported devices. It ensures hassle-free repairs, quicker issue resolution, and safeguards your investment from unexpected costs.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware defects and failures after the manufacturer’s warranty period.
• Accidental Damage: Protection against drops, spills, and cracks to reduce repair costs.
• Battery Degradation: Replacement coverage for sealed batteries during the warranty term.

📋 Coverage Details

• Duration: 4 years of coverage starting after the initial 3-year onsite warranty.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to Lenovo’s repair or replacement policies.

🔧 Service & Repairs

• Service Type: Repair or replacement of covered defects and accidental damages.
• Repair Method: Next business day onsite service by Lenovo-certified technicians.
• Replacement Type: OEM parts or certified refurbished models as needed.
• Turnaround Time: Typically next business day for onsite service.
• Parts Quality: Lenovo-certified replacement parts.

📞 Claims Process

• How to File: Via phone, chat, email, or Lenovo support portal.
• Support Hours: 24/7 availability for hardware and software support.
• Documentation Required: Proof of purchase and device details.
• Claim Approval: Prompt approval following issue validation.
• No Hassle Promise: Direct access to advanced technicians for unscripted solutions.

📱 Eligible Products

• Product Categories: Lenovo ThinkCentre M90, M900, M90a Gen 2, M90a Gen 3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 desktops and all-in-ones.
• Product Condition: New and eligible devices within Lenovo’s warranty program.
• Purchase Requirements: Upgrade applicable for systems with existing 3-year on-site warranty.
• Excluded Products: Devices outside supported models or with pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Intentional damage or misuse.
• Software issues, viruses, data loss.
• Cosmetic damage not affecting function.
• Loss unless theft protection included (not in this plan).
• Accessories not purchased with original device.

🎁 Additional Benefits

• Tech Support: 24/7 hardware and software technical support.
• Sealed Battery Coverage: Battery replacement during the 4-year term reducing downtime.
• Next Business Day Onsite Service: Fast repairs minimizing business disruption.
• Transferable: Coverage may be transferable to a new device owner upon Lenovo terms.

📦 How to Purchase

• Purchase upgrade when acquiring new Lenovo device or via Warranty Lookup for existing systems.
• Provide product and warranty details to Lenovo or authorized reseller.
• Receive confirmation and warranty documents for coverage activation.
• Register product if required for full service benefits.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo Premier Support Plus and enjoy worry-free ownership with expert support and accident coverage.