Lenovo Premier Support Plus Upgrade

Comprehensive protection for your Lenovo devices

The Lenovo Premier Support Plus Upgrade delivers a 4-year extended service agreement covering parts and labour for eligible ThinkCentre models. It ensures financial protection and hassle-free repairs for your investment with faster issue resolution and on-site support.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware defects beyond the manufacturer’s warranty period.
• Accidental Damage: Protection against drops, spills, cracks, and other real-life accidents.
• Battery Degradation: Includes sealed battery replacement coverage to minimize downtime.
• Normal Wear and Tear: Coverage includes common usage-related component issues.

📋 Coverage Details

• Duration: 4 years of coverage starting after the initial 3-year on-site warranty.
• Number of Claims: Unlimited claims within the plan period.
• Claim Limit: Subject to Lenovo service terms and conditions.

🔧 Service & Repairs

• Service Type: Repair or replacement of defective or damaged components.
• Repair Method: Next business day on-site service by Lenovo-certified technicians.
• Replacement Type: New or refurbished parts/components as needed.
• Turnaround Time: Typically next business day for on-site visits.
• Parts Quality: Lenovo-certified OEM parts and components.

📞 Claims Process

• How to File: Via phone, chat, or email with Lenovo support.
• Support Hours: 24/7 availability for hardware and software support.
• Documentation Required: Purchase receipt and device information.
• Claim Approval: Typically immediate with unscripted technician support.
• No Hassle Promise: Easy claim process with direct access to advanced technicians.

📱 Eligible Products

• Product Categories: Eligible ThinkCentre models including M90, M900, M90a Gen 2/3, M910, M920z AIO, M93, X1.
• Product Condition: New devices with existing 3-year on-site warranty.
• Purchase Requirements: Upgrade applies to systems with 3-year on-site warranty in place.
• Excluded Products: Non-ThinkCentre models and unsupported Lenovo systems.

❌ What's Not Covered

• Pre-existing damage or defects before plan purchase.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or non-standard business use beyond plan scope.
• Software issues, viruses, or data loss.
• Accessories not included in original device purchase.
• Loss or theft (unless separately covered).

🎁 Additional Benefits

• Tech Support: 24/7 hardware and software assistance from Lenovo specialists.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase alongside new devices or as an upgrade via Warranty Lookup.
• Provide Lenovo device details and proof of existing warranty.
• Receive confirmation and warranty documentation upon activation.
• Register product online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your Lenovo investment with comprehensive coverage and enjoy worry-free ownership.