Lenovo Premier Support Plus Upgrade - Extended service agreement

Comprehensive protection and peace of mind for your Lenovo devices

The Lenovo Premier Support Plus Upgrade offers 4 years of enhanced coverage providing fast issue resolution and protection against accidental damage for selected ThinkCentre and other Lenovo systems. Designed to safeguard your investment, it covers hardware, software, and peripherals with priority service and on-site support.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Power Surge Protection: Not included
• Accidental Damage: Drops, spills, cracks covered, including protection against spills and accidents
• Screen Damage: Included under accidental damage coverage
• Battery Degradation: Extended battery warranty included with certified technician replacement
• Theft Protection: Not included
• Normal Wear and Tear: Not specified

📋 Coverage Details

• Duration: 4 years of coverage starting from original purchase or upgrade
• Number of Claims: Unlimited claims covered
• Claim Limit: Not specified

🔧 Service & Repairs

• Service Type: Repair or replacement including parts and labour
• Repair Method: Next business day on-site support available
• Replacement Type: Lenovo-certified refurbished parts or replacement devices
• Turnaround Time: Next business day on-site service
• Parts Quality: OEM and Lenovo-certified parts

📞 Claims Process

• How to File: Phone, chat, or email with direct access to advanced technicians
• Support Hours: 24/7/365 availability
• Documentation Required: Standard purchase and device information
• Claim Approval: Rapid unscripted resolution with priority handling
• No Hassle Promise: Easy claim process with on-site service if needed

📱 Eligible Products

• Product Categories: Laptops & Computers including ThinkCentre M90, M900, M90a Gen 2 and Gen 3, M910, M920z AIO, M93, X1
• Product Condition: New devices with existing 3 year on-site warranty
• Purchase Requirements: Purchase or upgrade within allowed timeframe via Warranty Lookup
• Excluded Products: Not specified; commercial use or pre-existing damage typically excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that doesn’t affect function
• Intentional damage or misuse
• Commercial or business use exclusions may apply
• Software issues, viruses, and data loss
• Accessories not included in original purchase
• Loss unless theft protection included (not applicable)

🎁 Additional Benefits

• Tech Support: 24/7 direct access to advanced technicians
• No Lemon Guarantee: Not specified
• Transferable: Typically transferable with device ownership
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase with new device or upgrade via Warranty Lookup function
• Provide product details and proof of existing warranty
• Receive confirmation and coverage documents
• Register product if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy hassle-free ownership with Lenovo Premier Support Plus.