Lenovo Premier Support Plus Upgrade

Comprehensive protection and peace of mind for your Lenovo device.

The Lenovo Premier Support Plus Upgrade provides an extended 4-year on-site service agreement with Accidental Damage Protection for eligible ThinkCentre and related devices. It offers faster issue resolution and protects your investment from accidental damages and hardware failures, ensuring hassle-free repairs and extended support beyond the standard warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Hardware defects and component failures beyond manufacturer warranty.
• Power Surge Protection: Included as part of comprehensive support.
• Accidental Damage: Coverage for drops, spills, cracks, and other accidents.
• Battery Degradation: Replacement of sealed batteries as needed within coverage period.
• Normal Wear and Tear: Includes common issues like buttons, hinges, and ports.

📋 Coverage Details

• Duration: 4 years of on-site coverage following the initial 3-year warranty.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to terms of service agreement; priority on next business day parts and service.

🔧 Service & Repairs

• Service Type: On-site repair service and parts replacement.
• Repair Method: On-site service by Lenovo-certified technicians.
• Replacement Type: Use of Lenovo-certified parts and components.
• Turnaround Time: Next business day on-site response.
• Parts Quality: OEM and Lenovo-certified components used exclusively.

📞 Claims Process

• How to File: Via phone, chat, or email to Premier Support team.
• Support Hours: 24/7/365 availability for hardware and software issues.
• Documentation Required: Proof of purchase, device details, and description of issue.
• Claim Approval: Swift evaluation with next business day on-site service for eligible claims.
• No Hassle Promise: Direct access to advanced technicians providing unscripted solutions.

📱 Eligible Products

• Product Categories: ThinkCentre M90, M900, M90a Gen 2/3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 desktops.
• Product Condition: New Lenovo devices with existing 3-year on-site warranty.
• Purchase Requirements: Upgrade applies to systems with current 3-year on-site warranty.
• Excluded Products: Devices outside the specified ThinkCentre models and non-Lenovo hardware.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Intentional damage or misuse of the product.
• Commercial use exclusions as per warranty terms.
• Software issues, viruses, or data loss not covered.
• Accessories not included in original product purchase.
• Loss or theft unless covered by separate insurance.

🎁 Additional Benefits

• Tech Support: 24/7 direct access to advanced Lenovo technicians.
• Transferable: Coverage may be transferable depending on terms.

📦 How to Purchase

• Purchase upgrade with device or via Warranty Lookup function.
• Provide device and warranty details to Lenovo or authorized reseller.
• Receive coverage confirmation and related documentation.
• Register product and warranty extension online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.