Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour - 4 years

Reliable protection for your Lenovo devices, ensuring peace of mind and hassle-free repairs.

The Lenovo Premier Support Plus Upgrade provides comprehensive coverage including accidental damage protection for eligible ThinkCentre and ThinkStation models. Designed to protect your investment, it offers fast issue resolution, onsite service, and extended warranty benefits to keep your business running smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Accidental Damage: Coverage for drops, spills, and cracks
• Battery Degradation: Sealed battery replacement coverage up to 4 years
• Normal Wear and Tear: Includes wear on buttons, hinges, and ports

📋 Coverage Details

• Duration: 4 years of coverage starting after the original 3-year onsite warranty
• Number of Claims: Unlimited claims throughout the coverage period
• Claim Limit: Subject to Lenovo’s service terms and conditions

🔧 Service & Repairs

• Service Type: Repair or replacement of faulty or damaged components
• Repair Method: Next business day on-site service for eligible issues
• Replacement Type: Use of Lenovo-certified parts and replacements
• Turnaround Time: Typically next business day onsite or timely depot repair
• Parts Quality: Lenovo-certified components ensuring reliability

📞 Claims Process

• How to File: Claims can be filed via phone, chat, or email directly with Lenovo support
• Support Hours: 24/7 availability for hardware and software support
• Documentation Required: Proof of purchase, device details, and incident documentation
• Claim Approval: Rapid assessment and approval for eligible claims
• No Hassle Promise: Easy and unscripted technical support and claims experience

📱 Eligible Products

• Product Categories: Laptops & Computers – ThinkCentre and select workstation models
• Product Condition: New devices with existing 3-year onsite warranty
• Purchase Requirements: Add-on to devices with active 3-year onsite warranty only
• Excluded Products: Non-Lenovo devices, devices without base warranty, commercial misuse

❌ What's Not Covered

• Pre-existing damage or defects prior to warranty upgrade
• Cosmetic damage that does not affect device functionality
• Intentional damage, misuse, or negligence
• Commercial or business use outside warranty terms
• Software issues, viruses, or data loss not related to hardware failure
• Accessories not originally included in device purchase
• Loss of device unless theft coverage is separately purchased

🎁 Additional Benefits

• Tech Support: 24/7 access to advanced Lenovo technicians
• Transferable: Warranty can be transferred to a new owner upon resale
• Accidental Damage Protection: Included to minimize costly repair expenses

📦 How to Purchase

• Purchase upgraded warranty with your new device or through Lenovo warranty lookup
• Provide device serial number and proof of original warranty
• Receive confirmation and coverage documents via email
• Register product online if required to activate warranty benefits

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.