Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour - 4 years

Comprehensive protection for your Lenovo devices with peace of mind and reliable support.

The Lenovo Premier Support Plus Upgrade provides extended coverage for eligible ThinkCentre and ThinkCentre AIO systems, delivering financial protection and hassle-free repairs. Designed for systems with an initial 3-year on-site warranty, this 4-year service agreement offers accident protection and priority support to keep your business running smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the original manufacturer warranty period.
• Power Surge Protection: Included to protect against electrical surges damaging your device.
• Accidental Damage: Coverage for drops, spills, and cracks to reduce costly repairs.
• Screen Damage: Protection against cracked or damaged displays.
• Battery Degradation: Lenovo-certified battery replacement ensuring minimal downtime.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 4 years of coverage following initial 3-year onsite warranty.
• Number of Claims: Unlimited claims during coverage term.
• Claim Limit: Subject to terms of the Lenovo support agreement.

🔧 Service & Repairs

• Service Type: Repair and replacement of parts and labour.
• Repair Method: Next business day on-site support if remote issue resolution is insufficient.
• Replacement Type: New or certified components.
• Turnaround Time: Next business day on-site service.
• Parts Quality: Lenovo-certified parts and technicians.

📞 Claims Process

• How to File: Via phone, chat, or email to Lenovo support.
• Support Hours: 24/7/365 availability.
• Documentation Required: Proof of purchase and device information.
• Claim Approval: Rapid assessment by advanced technicians.
• No Hassle Promise: Direct access to unscripted solutions and straightforward claim handling.

📱 Eligible Products

• Product Categories: Laptops & Computers (ThinkCentre M90, M900, M90a Gen 2/3, M910, M920z AIO, M93, X1 models).
• Product Condition: New devices and system upgrades with existing 3-year warranty.
• Purchase Requirements: Warranty upgrade or purchase within Lenovo's terms.
• Excluded Products: Devices outside listed models or not covered under initial warranty.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial use not explicitly covered.
• Software issues, viruses, or data loss.
• Accessories not included in original purchase.
• Loss unless theft protection is purchased separately.

🎁 Additional Benefits

• Tech Support: 24/7 direct access to advanced Lenovo technicians.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage can be transferred to a new owner as per Lenovo policy.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Subject to Lenovo terms.

📦 How to Purchase

• Purchase with new Lenovo devices or upgrade existing warranty via Warranty Lookup.
• Provide product and purchase details.
• Receive confirmation and warranty coverage documentation.
• Register product online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo Premier Support Plus and enjoy worry-free ownership.