Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour - 4 years

Comprehensive protection and peace of mind for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade offers extended 4-year coverage including parts and labour with on-site service for select ThinkCentre and ThinkCentre All-in-One models. This warranty enhances your original 3-year on-site warranty with advanced technical support and accidental damage protection for hassle-free repairs and minimized downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects beyond the manufacturer warranty period.
• Accidental Damage: Protection against drops, spills, and other accidents.
• Battery Degradation: Sealed battery coverage with Lenovo-certified technician replacements.
• Normal Wear and Tear: Coverage on parts such as hinges and ports (as applicable).

📋 Coverage Details

• Duration: 4 years total coverage, starting after the initial 3-year on-site warranty.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to Lenovo's warranty terms and coverage limits.

🔧 Service & Repairs

• Service Type: Repair or replacement of covered parts and labour.
• Repair Method: On-site service on the next business day when issues cannot be resolved remotely.
• Replacement Type: Use of Lenovo-certified parts and refurbished components when necessary.
• Turnaround Time: Typically next business day support for on-site repairs.
• Parts Quality: OEM-grade, Lenovo-certified parts and batteries.

📞 Claims Process

• How to File: Contact Lenovo support via phone, chat, or email.
• Support Hours: 24/7 availability for hardware and software support.
• Documentation Required: Proof of purchase, product details, and incident information.
• Claim Approval: Rapid assessment and approval aligned with Premier Support Plus standards.
• No Hassle Promise: Expert technicians provide unscripted solutions and easy claim processes.

📱 Eligible Products

• Product Categories: ThinkCentre M90, M900, M90a Gen 2 and 3, M90a Pro Gen 3, M910, M920z AIO, M93, and X1 desktops.
• Product Condition: New devices with original 3-year on-site warranty.
• Purchase Requirements: Upgrade available anytime during the existing warranty via warranty lookup.
• Excluded Products: Devices outside Lenovo ThinkCentre desktop line or without qualifying warranty.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage.
• Intentional damage or misuse.
• Commercial or non-standard business use outside warranty scope.
• Software issues, viruses, or data loss not caused by hardware failure.
• Accessories not included in original product purchase.
• Loss or theft (not covered under this plan).

🎁 Additional Benefits

• Tech Support: 24/7 direct access to advanced Lenovo technicians.
• Transferable: Warranty may be transferred to secondary owners (confirm with Lenovo).
• Accidental Damage Protection: Reduces repair costs by up to 80%, enhancing value of ownership.
• Battery Coverage: Certified battery replacement minimizes downtime.

📦 How to Purchase

• Buy alongside a new Lenovo device or upgrade existing warranty through Lenovo Warranty Lookup.
• Provide product details and purchase information upon upgrade.
• Receive confirmation and coverage documents from Lenovo.
• Register product online if required for full benefits.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.