Lenovo Premier Support Plus Upgrade – Extended Service Agreement

Comprehensive protection designed to keep your devices running smoothly and securely.

The Lenovo Premier Support Plus Upgrade extends your system’s coverage by 4 years, providing on-site support and protecting your ThinkCentre and other eligible Lenovo devices against accidental damage, hardware defects, and more. This service helps reduce repair costs and downtime, ensuring financial protection and hassle-free repairs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects beyond the manufacturer warranty period are covered.
• Power Surge Protection: Included as part of the comprehensive coverage.
• Accidental Damage: Coverage for drops, spills, and cracks to protect against real-life accidents.
• Screen Damage: Included under accidental damage protection.
• Battery Degradation: Sealed battery warranty coverage for up to 4 years ensures effective battery replacement.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 4 years of coverage starting after the initial 3-year on-site warranty.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: No stated maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair or replacement options provided.
• Repair Method: Next business day on-site support included.
• Replacement Type: Lenovo-certified technicians use OEM parts for replacements.
• Turnaround Time: Next business day for on-site service.
• Parts Quality: Certified Lenovo parts used to ensure performance and durability.

📞 Claims Process

• How to File: Claims can be initiated via phone or online portal.
• Support Hours: 24/7 availability ensures support any time.
• Documentation Required: Purchase receipt and device information.
• Claim Approval: Typically processed quickly with direct technician access.
• No Hassle Promise: Easy and unscripted solutions with satisfaction focus.

📱 Eligible Products

• Product Categories: ThinkCentre M90, M900, M90a Gen 2/3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 desktops and similar Lenovo computers.
• Product Condition: New devices with an existing 3-year on-site warranty.
• Purchase Requirements: Upgrade applies after original warranty purchase or via warranty lookup.
• Excluded Products: Non-Lenovo devices, devices without existing warranty, or commercial-use exclusions may apply.

❌ What's Not Covered

• Pre-existing damage or defects before agreement purchase.
• Cosmetic damage that does not affect functionality.
• Intentional damage or misuse.
• Commercial or business use beyond standard consumer policy.
• Software issues, viruses, or data loss.
• Accessories and non-original parts.
• Loss of device unless theft coverage included (not applicable).

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support for hardware, software, and peripherals.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage can be upgraded or transferred via warranty lookup.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase upgrade alongside new device or via warranty lookup on existing devices.
• Provide product details and proof of original warranty.
• Receive confirmation and coverage documentation.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.