LENOVO 3 Year Onsite Support (Add-On)

Reliable protection for your Lenovo device and peace of mind.

The LENOVO 3 Year Onsite Support (Add-On) extends your Lenovo laptop's base warranty by providing fast, onsite repair services that keep your device running. Eligible for new Lenovo laptops and Think-branded computers, it delivers hassle-free financial protection with comprehensive mechanical and electrical failure coverage.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects after the original manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges
• Accidental Damage: Not covered
• Screen Damage: Not covered
• Battery Degradation: Not covered
• Theft Protection: Not covered
• Normal Wear and Tear: Not covered

📋 Coverage Details

• Duration: 3 years of onsite coverage, aligning with base warranty length
• Coverage Start: Begins after manufacturer base warranty or simultaneously with add-on purchase
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: No specified maximum payout per claim

🔧 Service & Repairs

• Service Type: Repair or exchange of failing Lenovo machines
• Repair Method: On-site service at customer location
• Replacement Type: Repair or replacement with comparable functioning unit
• Turnaround Time: Mutually agreed upon date and time for onsite intervention
• Parts Quality: Lenovo qualified OEM parts

📞 Claims Process

• How to File: Contact Lenovo support for problem determination and service arrangement
• Support Hours: Standard business hours with remote problem diagnosis
• Documentation Required: Proof of purchase and device details
• Claim Approval: Determined during initial remote problem diagnosis
• No Hassle Promise: Lenovo trained technicians ensure smooth repair or replacement

📱 Eligible Products

• Product Categories: Lenovo laptops and Think-branded computers
• Product Condition: New products covered; refurbished subject to base warranty terms
• Purchase Requirements: Must purchase add-on to match warranty duration
• Excluded Products: Commercial use and devices with pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect device function
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Accessories and consumables not part of original purchase
• Theft or loss of device

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert assistance
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase with your Lenovo device or as an add-on during warranty setup
• Provide proof of purchase and product details
• Receive confirmation and coverage documentation
• Register your warranty online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with comprehensive onsite support for worry-free ownership.