LENOVO 2 Year Onsite Support (Add-On)

Protect your Lenovo device with reliable onsite support and minimal downtime.

The LENOVO 2 Year Onsite Support (Add-On) offers extended warranty coverage for Lenovo laptops and computers with an active base warranty, providing financial protection through fast, hassle-free onsite repairs by Lenovo-trained technicians.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects beyond the base warranty period.
• Power Surge Protection: Damage caused by electrical surges is included.
• Accidental Damage: Not covered.
• Screen Damage: Not covered.
• Battery Degradation: Not covered.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 2 years of onsite coverage aligned with base warranty terms.
• Coverage Start: Starts upon purchase of this add-on, concurrent with existing warranty.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Coverage up to repair or replacement cost as per terms.

🔧 Service & Repairs

• Service Type: Repair or exchange of qualifying Lenovo devices.
• Repair Method: Onsite technician visits at customer location.
• Replacement Type: Repair or exchange using Lenovo OEM certified parts.
• Turnaround Time: Scheduled mutually, generally fast to maximize uptime.
• Parts Quality: Lenovo OEM and certified components.

📞 Claims Process

• How to File: Remote diagnosis followed by onsite technician dispatch.
• Support Hours: Business hours support focused on minimizing downtime.
• Documentation Required: Proof of purchase and device details.
• Claim Approval: Generally approved after remote diagnostics.
• No Hassle Promise: Clear, fast onsite resolution process.

📱 Eligible Products

• Product Categories: Lenovo laptops and computers.
• Product Condition: New devices with active base warranty.
• Purchase Requirements: Must be purchased alongside or after base warranty.
• Excluded Products: Products without base warranty or older than warranty eligibility.

❌ What's Not Covered

• Pre-existing damage or defects before coverage start.
• Accidental damage including drops and spills.
• Theft or loss of product.
• Normal wear and tear components.
• Software issues, viruses, or data loss.
• Accessories not included in original purchase.

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert onsite help.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase this add-on alongside or after base warranty purchase.
• Provide Lenovo product details and proof of purchase.
• Receive confirmation of coverage and documentation.
• Register product online if required for warranty activation.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your Lenovo investment and enjoy worry-free ownership with this onsite extended warranty.