Lenovo Premium Care with Depot Support, Extended service agreement, parts and labour

Comprehensive protection ensuring your device stays covered and worry-free.

The Lenovo Premium Care with Depot Support provides 2 years of extended coverage for devices originally with a 1 year courier or carry-in warranty. This agreement covers parts and labour, offering financial protection and hassle-free repairs through skilled Lenovo technicians.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 2 years of coverage following the expiry of the initial 1 year warranty
• Number of Claims: Unlimited claims during the coverage period
• Claim Limit: Subject to Lenovo’s service terms; typically covers parts and labour costs

🔧 Service & Repairs

• Service Type: Repair services covered
• Repair Method: Depot service (mail-in repair)
• Replacement Type: Refurbished or comparable model if unrepaired
• Turnaround Time: Timely repairs through expert Lenovo technicians
• Parts Quality: Original Lenovo parts

📞 Claims Process

• How to File: Claims filed via Lenovo support portal or phone
• Support Hours: Business hours support
• Documentation Required: Proof of purchase, device info
• Claim Approval: Typically approved following inspection
• No Hassle Promise: Streamlined process with expert support

📱 Eligible Products

• Product Categories: General Electronics (includes tablets, computers)
• Product Condition: New devices initially covered under 1 year courier or carry-in warranty
• Purchase Requirements: Must be purchased with or shortly after the device’s initial warranty
• Excluded Products: Commercial use and pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not impacting function
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss or theft not covered

🎁 Additional Benefits

• Tech Support: Access to Lenovo skilled technicians

📦 How to Purchase

• Purchase with your Lenovo device or within the eligibility window
• Provide device details and proof of purchase
• Receive confirmation and warranty documentation
• Register your product with Lenovo if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo’s extended coverage.