Lenovo 2 Year Onsite Support (Add-On)

Reliable onsite protection for peace of mind and reduced downtime.

The Lenovo 2 Year Onsite Support extends your base warranty by providing expert onsite repair services for eligible Lenovo laptops and computers. This plan delivers financial protection and hassle-free maintenance to keep your devices running efficiently.

✅ What's Covered

• Mechanical/Electrical Failure: Repairs of hardware defects and failures after the base warranty period.
• Power Surge Protection: Included as part of onsite service support for electrical issues.

📋 Coverage Details

• Duration: 2 years of coverage aligned with base warranty term.
• Coverage Start: Must match or follow manufacturer’s warranty period.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Onsite repair service to diagnose and fix hardware issues.
• Repair Method: Service technician visits your location based on mutual scheduling.
• Replacement Type: Repair or exchange of defective machine or parts as needed.
• Turnaround Time: Coordinated as per customer availability and service schedule.
• Parts Quality: Lenovo qualified and original equipment manufacturer (OEM) parts.

📞 Claims Process

• How to File: Initial remote diagnosis by Lenovo support; onsite technician dispatch if required.
• Support Hours: Lenovo support during business hours with technician scheduling.
• Documentation Required: Proof of purchase and warranty details.
• Claim Approval: Determined after remote diagnosis and problem confirmation.
• No Hassle Promise: Streamlined process with expert assistance focused on quick resolution.

📱 Eligible Products

• Product Categories: Lenovo laptops, desktops, and Think branded computers eligible.
• Product Condition: New products with active base warranty.
• Purchase Requirements: Must be purchased alongside or within warranty extension window.
• Excluded Products: Non-Lenovo branded devices, commercial or pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damage not impacting functionality.
• Intentional damage, misuse, or unauthorized repairs.
• Commercial or business use beyond personal use stipulations.
• Software issues, viruses, or data loss.
• Accessories not originally covered by Lenovo warranty.
• Loss or theft – not included in this service.

🎁 Additional Benefits

• Tech Support: Access to Lenovo-trained technicians and qualified support staff.
• Transferable: Warranty may be transferable depending on Lenovo policies.

📦 How to Purchase

• Purchase at time of PC purchase or within eligible extension period.
• Provide product serial number and original proof of purchase.
• Receive confirmation and terms via email or vendor platform.
• Register product if required through Lenovo support portal.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo's onsite support and enjoy worry-free ownership and reliable service.