Lenovo 1 Year Onsite Support (Add-On)

Reliable onsite warranty coverage for peace of mind and minimized downtime.

The Lenovo 1 Year Onsite Support (Add-On) provides an affordable way to extend your PC warranty with onsite repair service by Lenovo-trained technicians. Eligible for Lenovo Think branded products, this plan maximizes productivity by ensuring quick repairs at your location, saving IT resources and reducing unexpected costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Not included.
• Accidental Damage: Not included.
• Screen Damage: Not covered.
• Battery Degradation: Not covered.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 1 year of coverage, matching the length of the base warranty.
• Number of Claims: Unlimited claims within warranty period.
• Claim Limit: Subject to service terms and Lenovo policy.

🔧 Service & Repairs

• Service Type: Repair or exchange of failing machine.
• Repair Method: Onsite service at customer location.
• Replacement Type: Repair or replacement with Lenovo qualified parts.
• Turnaround Time: Scheduled mutually, prompt onsite intervention.
• Parts Quality: Lenovo OEM qualified parts.

📞 Claims Process

• How to File: Remote problem determination followed by onsite visit if needed.
• Support Hours: Lenovo technical support availability as specified per region.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Verification during remote diagnosis; service scheduled thereafter.
• No Hassle Promise: Streamlined process focused on minimal downtime.

📱 Eligible Products

• Product Categories: Lenovo Think branded laptops and computers.
• Product Condition: New products with valid base warranty.
• Purchase Requirements: Must match or be shorter than base warranty length.
• Excluded Products: Non-Lenovo devices, products without valid warranty, commercial use outside of specified terms.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage not impacting function.
• Intentional damage or misuse.
• Commercial or business use beyond warranty scope.
• Software issues, viruses, or data loss.
• Accessories not originally covered by manufacturer warranty.
• Loss or theft.

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert assistance.
• No Lemon Guarantee: Not specified.
• Transferable: Not stated.
• Multi-Device Discount: Not stated.
• Cancel Anytime: Not stated.

📦 How to Purchase

• Purchase alongside base warranty.
• Provide product and receipt details at order.
• Receive confirmation and coverage documentation.
• Register product online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo's onsite warranty service.