LENOVO – 1-Year Extended Warranty / Basic Protection – Laptops & Computers

Protect your data and device with extended coverage and peace of mind.

The LENOVO 1-Year Extended Warranty / Basic Protection – Laptops & Computers extends coverage beyond the manufacturer warranty for select Lenovo ThinkCentre desktops and IoT devices. It safeguards against mechanical and electrical failures, offering financial protection and hassle-free repairs while allowing you to retain custody of your hard drives for data security.

✅ What's Covered

• Mechanical/Electrical Failure: Covers hard drive failures and defects occurring during the extended warranty term.
• Power Surge Protection: Not included.
• Accidental Damage: Not included.
• Screen Damage: Not applicable.
• Battery Degradation: Not applicable.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 1 year of extended coverage starting with your warranty extension or system purchase.
• Number of Claims: Unlimited claims allowed for drive failures without additional limits.
• Claim Limit: No stated maximum per claim.

🔧 Service & Repairs

• Service Type: Drive replacement and repair support under warranty terms.
• Repair Method: Mail-in or depot service according to Lenovo policies.
• Replacement Type: Replacement drives become Lenovo property; you retain your original drive.
• Turnaround Time: Typically quick turnaround supported by Lenovo’s service network.
• Parts Quality: OEM and certified components used for replacements.

📞 Claims Process

• How to File: Online claims portal or Lenovo customer support.
• Support Hours: Business hours support with 24/7 online resources.
• Documentation Required: Proof of purchase, product details, and failure evidence.
• Claim Approval: Rapid approval once criteria are met.
• No Hassle Promise: Streamlined process focused on data retention and security.

📱 Eligible Products

• Product Categories: Select Lenovo ThinkCentre desktops and IoT devices.
• Product Condition: New systems at time of purchase or warranty extension.
• Purchase Requirements: Must be purchased concurrently with system or warranty extension.
• Excluded Products: Non-Lenovo products and systems outside listed models.

❌ What's Not Covered

• Pre-existing damage or defects not covered by original warranty.
• Cosmetic damages not affecting function.
• Intentional damage or misuse.
• Commercial or business use outside warranty terms.
• Software issues, viruses, and data loss.
• Accessories not originally included.
• Loss or theft of device or drives.

🎁 Additional Benefits

• Tech Support: Access to Lenovo support team for warranty and service queries.
• No Lemon Guarantee: Not applicable.
• Transferable: Coverage remains with the device during warranty period.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase together with your Lenovo system or warranty extension.
• Provide valid product details and proof of purchase.
• Receive confirmation and coverage documentation from Lenovo.
• Register product online if required for service activation.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo’s Keep Your Drive add-on and enjoy worry-free device ownership and data security.