We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@techforgood.com.au. Please note that returns will need to be sent to the warehouse from which it was dispatched. We will advise you of this address at the time of your return request.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@techforgood.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Change of Mind Returns
If you change your mind and you wish to return to us our product which we have correctly supplied to order, you must let us know within 14 days of the date of delivery. We will only accept change of mind returns if original sealed packaging remains intact. If we agree to the return of such product, we may charge you a handling or re-stocking fee of between $50.00 per product or 10% of the price of product returned plus any delivery costs.
For change of mind returns, you are responsible for the cost of returning products to us and liability for the product remains yours until such time as our warehouse receives the items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Electronic products such as software licenses and warranties cannot be returned if you change your mind. Please check your order carefully to ensure that the stock-keeping-units (SKUs) match the product that you would like to order. Please also be advised that software licenses and maintenance agreements are subject to a variable minimum term. If you wish to cancel the agreement prior to expiry of the term, early termination charges will apply. This charge comprises the amount required pay out of the remainder of the term and a $125.00 Ex GST administration fee.
Unfortunately, we cannot accept returns on sale items or gift cards.
We cannot accept returns on product which has been specifically produced to your specifications or has been damaged or altered by you,
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@techforgood.com.au.