{"product_id":"audiocodes-1-year-extended-warranty-standard-protection-general-electronics-60","title":"AUDIOCODES – 1-Year Extended Warranty \/ Standard Protection – General Electronics","description":"\u003ch3\u003eAudioCodes ACTS24X7-M4K_S5\/YR warranty\/support extension 1 year\u003c\/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eReliable protection and expert support for your AudioCodes products.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eAudioCodes ACTS24X7-M4K_S5\/YR warranty\/support extension\u003c\/strong\u003e provides 12 months of Level 2-4 remote technical support and hardware replacement options to keep your deployed products running smoothly. This plan offers financial protection and hassle-free repairs, ensuring uninterrupted service.\u003c\/p\u003e\n\n\u003ch4\u003e✅ What's Covered\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eMechanical\/Electrical Failure\u003c\/strong\u003e: Component failures and defects covered after manufacturer warranty.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePower Surge Protection\u003c\/strong\u003e: Damage from electrical surges included.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e📋 Coverage Details\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDuration\u003c\/strong\u003e: 1 year of coverage starting from the activation date.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNumber of Claims\u003c\/strong\u003e: Unlimited claims during the coverage period.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClaim Limit\u003c\/strong\u003e: Subject to terms of the service agreement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e🔧 Service \u0026amp; Repairs\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eService Type\u003c\/strong\u003e: Hardware replacement including Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares service.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRepair Method\u003c\/strong\u003e: Remote technical support and hardware swap options.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReplacement Type\u003c\/strong\u003e: New or equivalent hardware as per policy.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTurnaround Time\u003c\/strong\u003e: Includes 4-hour Managed Spares for urgent replacements.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eParts Quality\u003c\/strong\u003e: Genuine OEM or certified components.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e📞 Claims Process\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHow to File\u003c\/strong\u003e: Contact Global Support via phone or online portal.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSupport Hours\u003c\/strong\u003e: 24\/7 for urgent issues; Business hours (Mon-Fri 8:00 AM–5:00 PM local time) for others.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDocumentation Required\u003c\/strong\u003e: Proof of purchase and product details.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClaim Approval\u003c\/strong\u003e: Typically processed promptly by support team.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNo Hassle Promise\u003c\/strong\u003e: Smooth process backed by expert technicians.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e📱 Eligible Products\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eProduct Categories\u003c\/strong\u003e: General Electronics including AudioCodes deployed products.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eProduct Condition\u003c\/strong\u003e: New and in-use eligible with active manufacturer warranty expiration.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePurchase Requirements\u003c\/strong\u003e: Must be purchased prior to or immediately post product deployment.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExcluded Products\u003c\/strong\u003e: Products with pre-existing damage or out of warranty.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e❌ What's Not Covered\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003ePre-existing damage or defects.\u003c\/li\u003e\n  \u003cli\u003eCosmetic damage that does not impair function.\u003c\/li\u003e\n  \u003cli\u003eIntentional damage or misuse.\u003c\/li\u003e\n  \u003cli\u003eCommercial use beyond scope of deployed hardware coverage.\u003c\/li\u003e\n  \u003cli\u003eSoftware issues, viruses, or data loss.\u003c\/li\u003e\n  \u003cli\u003eAccessories not included in original purchase.\u003c\/li\u003e\n  \u003cli\u003eLoss or theft (not covered under this plan).\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e🎁 Additional Benefits\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTech Support\u003c\/strong\u003e: 24\/7 remote technical support from experienced technicians.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e📦 How to Purchase\u003c\/h4\u003e\n\u003cul\u003e\n  \u003cli\u003eIncluded with AudioCodes product purchase or extended within deployment timeframe.\u003c\/li\u003e\n  \u003cli\u003eProvide product details and proof of purchase.\u003c\/li\u003e\n  \u003cli\u003eReceive coverage confirmation and documents electronically.\u003c\/li\u003e\n  \u003cli\u003eRegister product as required for support access.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003e📄 Terms \u0026amp; Conditions\u003c\/h4\u003e\n\u003cp\u003eFull terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. \u003cstrong\u003eAudioCodes\u003c\/strong\u003e reserves the right to repair, replace, or reimburse at their discretion.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eProtect your investment with expert support and avoid unexpected repair costs.\u003c\/em\u003e\u003c\/p\u003e","brand":"TechForGood","offers":[{"title":"Default Title","offer_id":50027602018581,"sku":"ACTS24X7-M4K_S5\/YR","price":10144.57,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/2892\/1109\/files\/efd5bcd2c1c29feb4e479fae5c91619421f1f226_ebc1eede-cbc9-4f67-8419-584e143b7c6a.jpg?v=1783764406","url":"https:\/\/techforgood.com.au\/products\/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-60","provider":"TechForGood","version":"1.0","type":"link"}