# AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

### AudioCodes ACTS24X7-M4K\_S5/YR warranty/support extension 1 year

**Reliable protection and expert support for your AudioCodes products.**

The **AudioCodes ACTS24X7-M4K\_S5/YR warranty/support extension** provides 12 months of Level 2-4 remote technical support and hardware replacement options to keep your deployed products running smoothly. This plan offers financial protection and hassle-free repairs, ensuring uninterrupted service.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after manufacturer warranty.
-   **Power Surge Protection**: Damage from electrical surges included.

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage starting from the activation date.
-   **Number of Claims**: Unlimited claims during the coverage period.
-   **Claim Limit**: Subject to terms of the service agreement.

#### 🔧 Service & Repairs

-   **Service Type**: Hardware replacement including Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares service.
-   **Repair Method**: Remote technical support and hardware swap options.
-   **Replacement Type**: New or equivalent hardware as per policy.
-   **Turnaround Time**: Includes 4-hour Managed Spares for urgent replacements.
-   **Parts Quality**: Genuine OEM or certified components.

#### 📞 Claims Process

-   **How to File**: Contact Global Support via phone or online portal.
-   **Support Hours**: 24/7 for urgent issues; Business hours (Mon-Fri 8:00 AM–5:00 PM local time) for others.
-   **Documentation Required**: Proof of purchase and product details.
-   **Claim Approval**: Typically processed promptly by support team.
-   **No Hassle Promise**: Smooth process backed by expert technicians.

#### 📱 Eligible Products

-   **Product Categories**: General Electronics including AudioCodes deployed products.
-   **Product Condition**: New and in-use eligible with active manufacturer warranty expiration.
-   **Purchase Requirements**: Must be purchased prior to or immediately post product deployment.
-   **Excluded Products**: Products with pre-existing damage or out of warranty.

#### ❌ What's Not Covered

-   Pre-existing damage or defects.
-   Cosmetic damage that does not impair function.
-   Intentional damage or misuse.
-   Commercial use beyond scope of deployed hardware coverage.
-   Software issues, viruses, or data loss.
-   Accessories not included in original purchase.
-   Loss or theft (not covered under this plan).

#### 🎁 Additional Benefits

-   **Tech Support**: 24/7 remote technical support from experienced technicians.

#### 📦 How to Purchase

-   Included with AudioCodes product purchase or extended within deployment timeframe.
-   Provide product details and proof of purchase.
-   Receive coverage confirmation and documents electronically.
-   Register product as required for support access.

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with expert support and avoid unexpected repair costs._

## Details

- **Price:** 10522.11 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 10522.11 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-60)
> Updated: 2026-10-02