# AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

### AudioCodes ACTS24X7-M4K\_S22\\/YR warranty\\/support extension 1 year(s)

**Reliable protection for your investment and peace of mind.**

The **AudioCodes ACTS24X7-M4K\_S22\\/YR warranty\\/support extension** provides comprehensive remote technical support and hardware replacement options for deployed AudioCodes products. This plan covers mechanical and electrical failures beyond the manufacturer warranty, ensuring hassle-free repairs and expert assistance.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after manufacturer warranty expiration
-   **Power Surge Protection**: Included for damages caused by electrical surges

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage from the start date
-   **Number of Claims**: Unlimited claims during the coverage period
-   **Claim Limit**: Subject to plan terms and conditions

#### 🔧 Service & Repairs

-   **Service Type**: Repair and hardware replacement options
-   **Repair Method**: Remote support and possible depot service
-   **Replacement Type**: Advance hardware replacement and managed spares
-   **Turnaround Time**: Includes a 4-hour managed spares service for urgent priorities
-   **Parts Quality**: Certified parts from AudioCodes

#### 📞 Claims Process

-   **How to File**: Contact via 24/7 remote technical support
-   **Support Hours**: 24 hours a day, 7 days a week for urgent issues; business hours for others
-   **Documentation Required**: Product and service details as requested
-   **Claim Approval**: Timely evaluation based on issue severity
-   **No Hassle Promise**: Streamlined support process ensuring quick resolution

#### 📱 Eligible Products

-   **Product Categories**: General Electronics, specifically AudioCodes deployed products
-   **Product Condition**: Products in active service, no pre-existing damage
-   **Purchase Requirements**: Coverage applies to products already deployed
-   **Excluded Products**: Commercial misuse and products with existing defects

#### ❌ What's Not Covered

-   Pre-existing damage or defects
-   Intentional damage or misuse
-   Cosmetic damage not affecting function
-   Software issues, viruses, data loss
-   Accessories not originally covered
-   Loss unless theft protection included (not included)

#### 🎁 Additional Benefits

-   **Tech Support**: Level 2-4 remote technical support 24/7 for urgent issues

#### 📦 How to Purchase

-   Purchase separately as a support extension
-   Provide product details upon purchase
-   Receive confirmation and coverage documentation
-   Register product as required

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with comprehensive support and avoid unexpected repair costs._

## Details

- **Price:** 612.32 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 612.32 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-267)
> Updated: 2026-10-02