# AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

### AudioCodes ACTS24X7-M4K\_S21/YR warranty/support extension 1 year(s)

**Reliable technical support and extended protection for your investment**

The **AudioCodes ACTS24X7-M4K\_S21/YR warranty/support extension** provides Level 2-4 remote technical support and coverage for deployed products. Designed to deliver peace of mind, it offers financial protection through hassle-free repairs and expert assistance for AudioCodes equipment for a 12-month period.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after the manufacturer warranty
-   **Power Surge Protection**: Damage from electrical surges covered

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage starting from activation date
-   **Number of Claims**: Unlimited claims during coverage period
-   **Claim Limit**: Subject to terms of the support agreement

#### 🔧 Service & Repairs

-   **Service Type**: Remote technical support and hardware replacement options
-   **Repair Method**: Repair and return, advance hardware replacement, and 4-hour managed spares service
-   **Replacement Type**: New or equivalent hardware per service level agreement
-   **Turnaround Time**: Fast response with 24x7 availability for urgent cases
-   **Parts Quality**: OEM and certified components

#### 📞 Claims Process

-   **How to File**: Contact global support team via phone or online portal
-   **Support Hours**: 24/7 for urgent issues, weekdays 8:00 AM–5:00 PM local time for other priorities
-   **Documentation Required**: Product receipt and service details
-   **Claim Approval**: Typically immediate for supported issues
-   **No Hassle Promise**: Streamlined service process for customer satisfaction

#### 📱 Eligible Products

-   **Product Categories**: General Electronics (AudioCodes deployed products)
-   **Product Condition**: Products deployed and under warranty expiry
-   **Purchase Requirements**: Purchase within warranty period
-   **Excluded Products**: Non-AudioCodes products and pre-existing damage not covered

#### ❌ What's Not Covered

-   Pre-existing damage or defects
-   Intentional damage or misuse
-   Commercial or business use beyond agreement terms
-   Software issues, viruses, data loss
-   Accessories not on original purchase
-   Loss (theft excluded from this plan)

#### 🎁 Additional Benefits

-   **Tech Support**: 24/7 remote technical support included

#### 📦 How to Purchase

-   Purchase with your AudioCodes product or within warranty period
-   Provide product and purchase details
-   Receive confirmation and support coverage documentation

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with expert support and avoid unexpected repair costs._

## Details

- **Price:** 380.06 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 380.06 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-265)
> Updated: 2026-10-02