# AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

### AudioCodes ACTS24X7-M4K\_S11/YR warranty/support extension 1 year(s)

**Reliable coverage for your peace of mind and device protection.**

The **AudioCodes ACTS24X7-M4K\_S11/YR warranty/support extension** provides 1 year of level 2-4 remote technical support and hardware replacement options for deployed products. It offers comprehensive financial protection and hassle-free repairs, ensuring your AudioCodes devices continue to perform without unexpected costs.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after manufacturer warranty.
-   **Power Surge Protection**: Damage caused by electrical surges included.

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage starting from purchase date.
-   **Number of Claims**: Unlimited claims during the coverage period.
-   **Claim Limit**: Subject to terms of the protection plan agreement.

#### 🔧 Service & Repairs

-   **Service Type**: Repair and replacement options.
-   **Repair Method**: Remote technical support and hardware replacement, including Advance Hardware Replacement and Managed Spares.
-   **Replacement Type**: New or equivalent model replacement.
-   **Turnaround Time**: 24x7 response for urgent issues; standard business hours for other priorities.
-   **Parts Quality**: OEM and certified components used.

#### 📞 Claims Process

-   **How to File**: Contact via 24x7 remote technical support channels.
-   **Support Hours**: 24 hours a day, 7 days a week for urgent problems; Monday-Friday 8:00 AM to 5:00 PM local time for others.
-   **Documentation Required**: Proof of purchase and product details.
-   **Claim Approval**: Typically handled promptly through dedicated support team.
-   **No Hassle Promise**: Streamlined support and replacement processes to minimize downtime.

#### 📱 Eligible Products

-   **Product Categories**: General Electronics including AudioCodes deployed products.
-   **Product Condition**: New products only.
-   **Purchase Requirements**: Must be purchased alongside or within allowable period after product acquisition.
-   **Excluded Products**: Products with pre-existing damage or not covered under original manufacturer warranty.

#### ❌ What's Not Covered

-   Pre-existing damage or defects
-   Intentional damage or misuse
-   Commercial or business use not authorized
-   Software issues, viruses, or data loss
-   Accessories not included in original purchase
-   Loss unless specified under theft coverage (not included)

#### 🎁 Additional Benefits

-   **Tech Support**: 24/7 remote technical support included.

#### 📦 How to Purchase

-   Purchase with your AudioCodes product or within specified timeframe.
-   Provide product details and proof of purchase.
-   Receive confirmation and coverage documentation.
-   Register product online if required for support eligibility.

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with trusted support and avoid unexpected repair costs._

## Details

- **Price:** 239.3 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 239.30 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-263)
> Updated: 2026-10-02