# AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

### AudioCodes ACTS24X7-M26\_S12/YR warranty/support extension 1 year(s)

**Reliable support and protection for your investment**

The **AudioCodes ACTS24X7-M26\_S12/YR warranty/support extension 1 year(s)** provides 12 months of Level 2-4 remote technical support and coverage for deployed AudioCodes products. It delivers financial protection and hassle-free repairs with 24x7 availability for urgent issues and weekday support for all other priorities.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after manufacturer warranty ends
-   **Power Surge Protection**: Damage from electrical surges covered

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage starting from activation
-   **Number of Claims**: Unlimited claims during coverage period
-   **Claim Limit**: Subject to terms of the support agreement

#### 🔧 Service & Repairs

-   **Service Type**: Remote technical support with hardware replacement options
-   **Repair Method**: Remote diagnostics with Repair and Return or Advance Hardware Replacement
-   **Replacement Type**: Comparable hardware replacements or repairs
-   **Turnaround Time**: Including expedited 4-hour Managed Spares service where applicable
-   **Parts Quality**: OEM parts and certified components

#### 📞 Claims Process

-   **How to File**: Contact global support via phone or online portal
-   **Support Hours**: 24/7 for urgent issues, Monday-Friday business hours for others
-   **Documentation Required**: Proof of purchase, device information
-   **Claim Approval**: Typically processed within standard SLA times
-   **No Hassle Promise**: Streamlined claim resolution ensuring customer satisfaction

#### 📱 Eligible Products

-   **Product Categories**: AudioCodes deployed equipment under General Electronics
-   **Product Condition**: New and deployed products eligible
-   **Purchase Requirements**: Must activate contract upon deployment
-   **Excluded Products**: Devices not supported by AudioCodes or outside warranty scope

#### ❌ What's Not Covered

-   Pre-existing damage or defects prior to coverage
-   Cosmetic damage that does not affect function
-   Intentional damage or misuse
-   Commercial use outside normal operating conditions
-   Software issues, viruses, or data loss
-   Accessories not included in original purchase
-   Loss or theft (not included)

#### 🎁 Additional Benefits

-   **Tech Support**: 24/7 remote technical support included
-   **No Lemon Guarantee**: Not applicable
-   **Transferable**: Not specified
-   **Multi-Device Discount**: Not specified
-   **Cancel Anytime**: Not specified

#### 📦 How to Purchase

-   Purchase with or within deployment of product
-   Provide product details and proof of deployment
-   Receive confirmation and support contract documents
-   Register product online if required by AudioCodes

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with trusted support and avoid unexpected repair costs_

## Details

- **Price:** 64.75 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 64.75 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-220)
> Updated: 2026-10-02