# AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

### AudioCodes ACTS24X7-M26\_S11/YR warranty/support extension 1 year(s)

**Reliable protection for your investment with comprehensive technical support**

The **AudioCodes ACTS24X7-M26\_S11/YR warranty/support extension 1 year(s)** provides level 2-4 remote technical support for deployed AudioCodes products. This plan offers financial protection and hassle-free expert assistance, ensuring your devices remain operational and supported for a full 12 months.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after the manufacturer warranty period.

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage starting from purchase date.
-   **Number of Claims**: Unlimited claims during the coverage period.
-   **Claim Limit**: Not specified.

#### 🔧 Service & Repairs

-   **Service Type**: Remote technical support for level 2-4 issues.
-   **Repair Method**: Remote diagnostics and guidance; hardware replacement options include repair and return, advance hardware replacement, and managed spares service.
-   **Replacement Type**: Repair or replacement of hardware components.
-   **Turnaround Time**: Includes a 4-hour managed spares service for urgent cases.
-   **Parts Quality**: Use of certified and genuine AudioCodes parts.

#### 📞 Claims Process

-   **How to File**: Contact via remote support channels 24/7 for urgent issues, otherwise during business hours.
-   **Support Hours**: 24/7 urgent priority support; Monday-Friday 8:00 AM–5:00 PM local time for other priorities.
-   **Documentation Required**: Device information and proof of purchase likely required.
-   **Claim Approval**: Typically handled promptly by Global Support team.
-   **No Hassle Promise**: Streamlined remote support and hardware replacement options.

#### 📱 Eligible Products

-   **Product Categories**: General Electronics (AudioCodes deployed products).
-   **Product Condition**: Products already deployed and covered by manufacturer warranty.
-   **Purchase Requirements**: Support contract purchased for existing deployed devices.
-   **Excluded Products**: Not specified.

#### ❌ What's Not Covered

-   Pre-existing damage or defects not covered.
-   Cosmetic damage not affecting function is excluded.
-   Intentional damage or misuse is excluded.
-   Commercial misuse or unauthorized repairs excluded.
-   Software issues, viruses, and data loss are not covered.
-   Accessories not listed in original purchase excluded.
-   Loss not covered as theft protection is not included.

#### 🎁 Additional Benefits

-   **Tech Support**: 24/7 technical support for urgent issues worldwide.
-   **No Lemon Guarantee**: Not specified.
-   **Transferable**: Not specified.
-   **Multi-Device Discount**: Not specified.
-   **Cancel Anytime**: Not specified.

#### 📦 How to Purchase

-   Purchase aligned with existing deployed devices.
-   Provide product details and proof of prior purchase.
-   Receive confirmation and support documentation.
-   Register your product if required by AudioCodes.

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with trusted support and avoid unexpected repair costs._

## Details

- **Price:** 35.19 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 35.19 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-standard-protection-general-electronics-219)
> Updated: 2026-10-02