# AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics

### AudioCodes ACTS 1 license(s) 1 year(s)

**Reliable protection and support for your AudioCodes products.**

The **AudioCodes ACTS 1 license(s) 1 year(s)** provides essential customer technical support and hardware replacement coverage for AudioCodes devices. It delivers financial protection and hassle-free repairs to ensure your investment is secure and supported throughout the coverage period.

#### ✅ What's Covered

-   **Mechanical/Electrical Failure**: Component failures and defects covered after manufacturer warranty.
-   **Power Surge Protection**: Damage from electrical surges covered as part of standard protection.

#### 📋 Coverage Details

-   **Duration**: 1 year of coverage starting from activation.
-   **Number of Claims**: Unlimited claims during coverage period.
-   **Claim Limit**: No maximum payout per claim specified.

#### 🔧 Service & Repairs

-   **Service Type**: Repair and hardware replacement options.
-   **Repair Method**: Hardware Return and Repair (R&R) services, Advance Hardware Replacement (AHR), and Managed Spares.
-   **Replacement Type**: New or refurbished components as required.
-   **Turnaround Time**: 4-hour or Next Business Day response time.
-   **Parts Quality**: OEM and certified components.

#### 📞 Claims Process

-   **How to File**: Contact AudioCodes support via phone or online portal.
-   **Support Hours**: Around the clock access to technical experts.
-   **Documentation Required**: Receipt, device info, and claim details.
-   **Claim Approval**: Typically rapid approval based on case assessment.
-   **No Hassle Promise**: Streamlined and customer-friendly claim process.

#### 📱 Eligible Products

-   **Product Categories**: General Electronics within AudioCodes portfolio.
-   **Product Condition**: New purchases eligible.
-   **Purchase Requirements**: Support license purchased along with or post device purchase.
-   **Excluded Products**: Commercial use or pre-existing damage excluded.

#### ❌ What's Not Covered

-   Pre-existing damage or defects.
-   Intentional damage or misuse.
-   Software issues, viruses, data loss.
-   Accessories not listed on original purchase.
-   Loss (theft not covered).

#### 🎁 Additional Benefits

-   **Tech Support**: 24/7 technical support included.

#### 📦 How to Purchase

-   Purchase with your AudioCodes product or within the contract renewal period.
-   Provide product details and receipt.
-   Receive confirmation and coverage documents.
-   Register your product if required.

#### 📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. **AudioCodes** reserves the right to repair, replace, or reimburse at their discretion.

_Protect your investment with trusted coverage and enjoy worry-free ownership of your AudioCodes products._

## Details

- **Price:** 985.35 AUD
- **Vendor:** TechForGood
- **Type:** Warranty & Support Extensions

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 985.35 AUD | In stock |

## Images

- AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics

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> Source: [TechForGood](https://techforgood.com.au/products/audiocodes-1-year-extended-warranty-basic-protection-general-electronics-20)
> Updated: 2026-10-02