# Warranty Policy ### Our Approach to Warranty At TechForGood, we are committed to supplying only high-quality products from manufacturers who provide world-class support and stand behind their products 100%. As a B2B supplier, TechForGood does not provide its own warranties. All products are covered by the original manufacturer’s warranty. ### DOA (Dead on Arrival) Equipment – 7 Days - If your product is faulty or not working on arrival, you must notify us within 7 days of receipt. - We will help facilitate a DOA claim with the manufacturer. - Depending on the manufacturer’s policy, this may result in a repair, replacement, or credit. - After 7 days, all warranty claims must be directed to the manufacturer. ### Manufacturer Warranties - If you discover a fault after 7 days from delivery, you should lodge your warranty claim directly with the manufacturer. - Contacting the manufacturer directly is usually faster and more efficient than going through us. - Always keep your proof of purchase, as it will be required for manufacturer warranty claims. - For your convenience, we provide warranty resource links for our partner manufacturers below. If your product is not listed, contact us at returns@techforgood.com.au. ### Enhanced Support and Extended Warranties If you purchased enhanced support, maintenance, or extended warranty: - It is your responsibility to register your product with the manufacturer. - TechForGood does not register entitlements on behalf of customers. **How to Lodge a Warranty Claim** _Within 7 days of delivery (DOA claims):_ - Email us at returns@techforgood.com.au with “Warranty” in the subject line. - Include your proof of purchase and product details. _After 7 days:_ - Contact the manufacturer directly using the warranty resources provided. Contact Us **If you have any questions about this Warranty Policy:** - Email: returns@techforgood.com.au - Use subject line: Warranty * * * Manufacturer Warranty Resources (Australia) Manufacturer Standard Warranty\* Warranty Information Contact / Support Link Acer Australia Typically 1 year standard (varies by product); extended coverage available Acer warranty & support info [Acer Warranty ANZ](https://www.acer.com/au-en/support/warranty/warranty-anz.html?) Apple Australia 1 year limited hardware warranty (some products 2 years). AppleCare+ extends coverage; ACL rights apply Apple Limited Warranty + AppleCare [Apple Hardware Warranties AU](https://www.apple.com/au/legal/warranty/?) APC / Schneider Electric 2–3 years depending on product. Batteries usually 2 years Factory warranty for UPS & power products [APC Warranty AU](https://www.se.com/au/en/work/support/product-support/ups-factory-warranty-information/?) ASUS Australia Many notebooks & desktops 1–2 years; batteries usually 12 months Warranty status & service info ASUS Warranty Status AU Cisco Limited lifetime on many switches & hardware; 1 year standard on most others Cisco hardware warranty & support Cisco Warranty Center Dell Australia 1–3 years standard hardware warranty; extended support available via ProSupport Dell warranty and support services [Dell Warranty AU](https://www.dell.com/support/contractservices/en-au/?) HP Australia 1 year standard; extended warranties via HP Care Pack Hardware warranty & Care Pack info [HP Warranty AU](https://support.hp.com/ph-en/contact) Jabra 1 year limited warranty; some enterprise headsets/speakerphones offer extended coverage Jabra warranty terms & support [Jabra Warranty Terms](https://www.jabra.com/en-au/supportpages/warranty-terms?) Lenovo Australia 1 year base (consumer); business lines often 3 years; upgrades available Lenovo warranty lookup & coverage Lenovo Warranty AU Logitech 1–2 years limited hardware warranty depending on product line Limited hardware warranty info [Logitech Warranty](https://www.logitech.com/en-au/tos/limited-hardware-warranty.html?) Microsoft Australia 1 year limited hardware warranty (Surface devices & accessories); extended protection available Microsoft support & warranty Microsoft Support AU Samsung Australia Typically 2 years for smartphones, tablets, and monitors; 1 year for some accessories Samsung warranty & support info Samsung Warranty AU Zebra 12 months standard hardware warranty; extended services available Zebra product warranty terms & support Zebra Warranty Info * * * **Disclaimer – B2B Warranty & Australian Consumer Law** TechForGood supplies goods strictly on a business-to-business (B2B) basis. This website and our services are intended for business purchases only. By using this site and placing an order, you acknowledge that you are acquiring goods for business purposes. The risk for any retail purchaser using this site lies solely with them. TechForGood does not provide refunds, repairs, or replacements directly. All warranty claims must be made with the original manufacturer, in line with their policies and entitlements. Under the Australian Consumer Law (ACL), consumer guarantees may not apply to goods or services acquired: - for the purpose of re-supply, - for use in manufacturing or production, or - where the goods are not ordinarily acquired for personal, domestic, or household use. Where ACL guarantees do apply, TechForGood’s liability is limited to the maximum extent permitted by law. This table of manufacturer warranty resources is provided as a general guide only. Warranty entitlements vary by brand, product line, and category. For the most accurate and up-to-date information, please check directly with the manufacturer. --- > Source: [TechForGood](https://techforgood.com.au/pages/manufacturer-warranty-policy)